Thought of the Day: September 24, 2011

TALKING YOUR WAY TO BETTER SERVICE

The 10 important words to say:
- I apologize for our mistake. Let me make it right.
The 9 important words to say:
- Thank you for your business. Please come back again.
The 8 important words to say:
- I’m not sure, but I will find out.
The 7 important words to say:
- What else can I do for you?
The 6 important words to say:
- What is most convenient for you?
The 5 important words to say:
- How may I serve you?
The 4 important words to say:
- How did we do?
The 3 important words to say:
- Glad you’re here!
The 2 important words to say:
- Thank you.
The 1 important word to say:
- Yes.
                       ~ Steve Ventura (Serve Right)