“It is so much easier to be nice, to be respectful, to put yourself in your customers' shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.”
“The only thing that stands between a man and what he wants from life is often merely the will to try it and the faith to believe that it is possible.”
“Freedom makes a huge
requirement of every human being. With freedom comes
responsibility. For the person who is unwilling to grow up, the person
who does not want to carry his own weight, this is a frightening prospect.”