Merry Christmas - December 25, 2016

“Christmas is not a time nor a season, but a state of mind. To cherish peace and goodwill, to be plenteous in mercy, is to have the real spirit of Christmas.”

~ Calvin Coolidge

Thought of the Week: December 18, 2016

“It's the most wonderful time of the year
With the kids jingle-belling
And everyone telling you
Be of good cheer
It's the most wonderful time of the year.”

~ Edward Pola and George Wyle
   ("It's the Most Wonderful Time of the Year")

Thought of the Week: December 11, 2016

“The joy of brightening other lives, bearing each other’s burdens, easing other’s loads and supplanting empty hearts and lives with generous gifts becomes for us the magic of Christmas.”

                             ~ W. C. Jones

Thought of the Week: December 4, 2016

“O Christmas tree, O Christmas tree,
Of all the trees most lovely!
Each year you bring renewed delight,
A-gleaming in the Christmas night.”

~ German Carol ("O Tannenbaum")

Thought of the Week: November 27, 2016

"Do.  Or do not.  There is no try."

~ Yoda (Jedi master, The Empire Strikes Back)

Thought of the Week: Thanksgiving

“Gratitude is the inward feeling of kindness received. Thankfulness is the natural impulse to express that feeling. Thanksgiving is the following of that impulse.”

~ Henry Van Dyke

Thought of the Week: November 13, 2016

"We have too many high sounding words, and too few actions that correspond with them."

~ Abigail Adams

Thought of the Week: October 30, 2016

“The path of least resistance leads to crooked rivers and crooked men.”

                           ~ Henry David Thoreau

Thought of the Week: October 23, 2016

“Learning and innovation go hand in hand.  The arrogance of success is to think that what you did yesterday will be sufficient for tomorrow.”

~ William Pollard

Thought of the Week: October 16, 2016

“A good hockey player plays where the puck is. A great hockey player plays where the puck is going to be.”

~ Wayne Gretzky

Thought of the Week: October 9, 2016

“What is important is seldom urgent and what is urgent is seldom important.”

~ Dwight D. Eisenhower

Happy Customer Service Week - October 2, 2016

Happy Customer Service Week

 

Thought of the Week: September 25, 2016

“All progress begins with a brave decision.”

~ Marie Forleo

Thought of the Week: September 18, 2016

“I remind myself every morning: Nothing I say this day will teach me anything. So if I’m going to learn, I must do it by listening.”

~ Larry King

Thought of the Week: September 11, 2016

“Many attempts to communicate are nullified by saying too much.”

~ Robert K. Greenleaf

Thought of the Week: September 4, 2016

Know Your Audience:
• Learn the knowledge/experience level of your audience
• What is the goal of your audience? What do they want and need?
• Know the purpose of your presentation
• Be sure to state the purpose of your presentation to your audience
• Make your presentation interesting and entertaining

~ Dale Carnegie

Thought of the Week: August 28, 2016

“I believe in people and think they are more effective when given principles rather than procedures, strategies rather than tactics, whys rather than wants.”

~ Harvey Golub

Thought of the Week: August 21, 2016

“There’s always the motivation of wanting to win.  Everybody has that. But a champion needs, in his attitude, a motivation above and beyond winning.”
                              ~ Pat Riley

Thought of the Week: August 14, 2016

“Champions do not become champions when they win the event, but in the hours, weeks, months and years they spend preparing for it. The victorious performance itself is merely the demonstration of their championship character.”

~ T. Alan Armstrong

Thought of the Week: August 7, 2016

“To be successful you must accept all challenges that come your way.  You can’t just accept the ones you like.”

~Mike Gafka

Thought of the Week: July 31, 2016

“Here is a simple but powerful rule: Always give people more than what they expect to get.”

~ Nelson Boswell

Thought of the Week: July 24, 2016

"It is a lesson which all history teaches wise men, to put trust in ideas, and not in circumstances."

                                    ~ Ralph Waldo Emerson

Thought of the Week: July 17, 2016

“Simply tolerating someone who believes differently than we do isn't enough. ... Having true and abiding peace with them means loving them. And that means respecting them. Because love without respect isn't real love at all. It's at best condescending patronization.”

~ John Shore

Thought of the Week: July 10, 2016

“Without civic morality communities perish;
without personal morality their survival has no value.”

~ Bertrand Russell

Thought of the Week: July 3, 2016

“Liberty will not descend to a people; a people must raise themselves to liberty; it is a blessing that must be earned before it can be enjoyed.”

~ Charles Colton

Thought of the Week: June 26, 2016

“What you do makes a difference, and you have to decide what kind of difference you want to make.”

~ Jane Goodall

Thought of the Day: June 19, 2016

“My father didn't tell me how to live; he lived, and let me watch him do it.”

~ Clarence Budington Kelland

Thought of the Week: June 12, 2016

“At times our own light goes out and is rekindled by a spark from another person. Each of us has cause to think with deep gratitude of those who have lighted the flame within us.”

~ Albert Schwietzer

Thought of the Week: June 5, 2016

“We can’t be afraid of change. You may feel very secure in the pond that you are in, but if you never venture out of it, you will never know that there is such a thing as an ocean, a sea. Holding onto something that is good for you now, may be the very reason why you don’t have something better.”

~ C. JoyBell C.

Thought of the Week: May 29, 2016 (Memorial Day)

“My fellow Americans, ask not what your country can do for you, ask what you can do for your country.”

~ John F. Kennedy

Thought of the Week: May 22, 2016

“Not to speak is to speak.  Not to act is to act.”

~ Dietrich Bonhoeffer

Thought of the Week: May 15, 2016

"Great things are not done by impulse, but by a series of small things brought together."     ~ Vincent Van Gogh

Thought of the Week: May 8, 2016

"Mothers have as powerful an influence over the welfare of future generations as all other earthly causes combined."

~ John S.C. Abbott

Thought of the Week: May 1, 2016

“We pay a price when we deprive children of the exposure to the values, principles, and education they need to make them good citizens.”

~ Sandra Day O'Connor

Thought of the Week: April 24, 2016

“A river cuts through rock, not because of its power, but because of its persistence.”

~ Jim Watkins

Thought of the Week: April 17, 2016

“Be careful the environment you choose for it will shape you; be careful the friends you choose for you will become like them.”

~ W. Clement Stone

Thought of the Week: April 10, 2016

“Growth is not steady, forward, upward progression. It is instead a switchback trail; three steps forward, two back, one around the bushes, and a few simply standing, before another forward leap.”

~ Dorothy Corkville Briggs

Thought of the Week: April 3, 2016

“If there is to be any peace it will come through being, not having.”

~ Henry Miller

Thought of the Week: March 27, 2016 (Easter)

“We are told to let our light shine, and if it does, we won't need to tell anybody it does. Lighthouses don't fire cannons to call attention to their shining - they just shine.”

~ Dwight L. Moody

Thought of the Week: March 20, 2016

“To believe in the things you can see and touch is no belief at all - but to believe in the unseen is a triumph and a blessing.”

~ Abraham Lincoln

Thought of the Week: March 13, 2016

"Too often we...enjoy the comfort of opinion without the discomfort of thought."

~ John F. Kennedy

Thought of the Week: March 6, 2016

“All truly useful men must be, in a measure, time servers, for unless they serve their time, they can scarcely serve at all.”

~ Kelly Miller (Educator)

Thought of the Week: February 28, 2016

“People who soar, are those who refuse to sit back and wish things would change.”

~ Charles R. Swindoll

Thought of the Week: February 21, 2016

"Always demanding the best of oneself, living with honor, devoting one's talents and gifts to the benefits of others - these are the measures of success that endure when material things have passed away."

                              ~ Gerald R. Ford

Thought of the Week: February 14, 2016

“At the end of the day it’s NOT about what you have or even what you’ve accomplished … it’s about who you’ve lifted up, who you’ve made better.  It’s about what you’ve given back.”

~Denzel Washington

Thought of the Week: February 7, 2015

“Love isn’t blind; it just only sees what matters.”

~ William Curry

Thought of the Week: January 31, 2016

“The way to get started is to quit talking and begin doing.”

~ Walt Disney

Thought of the Week: January 24, 2016

“When a society abandons its ideals just because most people can't live up to them, behavior gets very ugly indeed.”

~ Judith Martin

Thought of the Week: January 17, 2016

“Life's most persistent and urgent question is what are you doing for others.”

~ Martin Luther King, Jr.

Thought of the Week: January 10, 2016

“Progress always involves risks. You can't steal second base and keep your foot on first.”

~ Frederick Wilcox

Happy New Year - 2016

Every once in a while, get off the merry-go-round and ask yourself these questions:
·          What are we doing?
·          What should we be doing?
·          What should we be doing next?
·          What should we not be doing?

                                    - Communication Briefings

                                    - Adapted from 'From 36,000 feet'